Refund Policy

Last Updated: October 10, 2026

At Da Social Monk, we aim to deliver high-quality digital marketing services with transparent billing. This Refund Policy explains when refunds apply and how you can request one.

1. Advance Payments

Projects begin after written approval of the quotation and receipt of the agreed advance payment. The advance reserves our team's time and covers initial strategy, research, and setup work. It is non-refundable once work has commenced.

2. Monthly Retainers

Monthly retainers are billed in advance. Fees for the ongoing billing cycle are non-refundable once work for that cycle has started. You may cancel future billing cycles with 30 days written notice, and no further charges will apply after the notice period.

3. Advertising Spend

Amounts paid to advertising platforms (Meta, Google, or others) are governed by those platforms' own refund policies. We do not control platform billing and cannot refund ad spend once it has been consumed.

4. How to Request a Refund

To request a refund for any eligible amount, email us at dasocialmonk@gmail.com with your name, invoice number, and the reason for the request. We review every request within 7 working days and respond with the outcome.

5. Non-Refundable Items

The following are non-refundable:

• Completed strategy documents, audits, and reports.
• Published content, delivered creatives, and scheduled campaigns.
• Third-party costs such as stock assets, tools, and domain or hosting charges.
• Consumed advertising spend on any platform.

6. Duplicate or Erroneous Payments

If you are charged twice or incorrectly for the same invoice, contact us immediately. Verified duplicate payments are refunded in full within 10 working days.

7. Contact Us

For questions about this policy, contact us:

Da Social Monk
318, 3rd Floor, Sai Vittorio, opp. Atlanta Shopping Mall, Althan, Surat, Gujarat 395007
Email: dasocialmonk@gmail.com
Phone: +91-8000214110